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FREE ECONOMY SHIPPING ON U.S. ORDERS $199+ • 90-DAY RETURNS

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Frequently asked questions

Helpful answers about shipping, returns and support.

When will my order arrive?

Orders are processed in 1–2 business days. After dispatch, Economy Shipping takes 8–15 business days and Fast Shipping takes 7–13 business days. Tracking is provided for every shipment.

How much does shipping cost?

Economy Shipping is $11.95 and is complimentary on U.S. orders of $199 or more. Fast Shipping is $26.99 regardless of order value. Your shipping total is shown before payment.

How can I track my order?

We email your tracking number once the carrier scans your parcel. The first tracking update can take 24–72 hours to appear.

What is your return policy?

Eligible items can be returned or exchanged within 90 days of delivery. Items must be unused, in their original packaging, with included materials and proof of purchase. Exclusions listed in our Refund Policy still apply.

Do I pay for return shipping?

No. Once an eligible return is approved, we provide a prepaid return label. Approved refunds are issued to the original payment method after the returned item is received and inspected.

What if my order is damaged or incorrect?

Contact us within 7 days of delivery with your order number and photos. For damaged, faulty or incorrect items, we will arrange an eligible replacement or refund at no cost to you.

How can I contact CILLI HOME & DECOR?

Email support@cillihome.com. Our support team typically responds within 2 business days.

CILLI HOME & DECOR

Thoughtful home décor for spaces that feel considered, comfortable and distinctly yours.

2285 La Verne St
Oceano, CA 93445
support@cillihome.com
+1 (805) 345-4216

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Products

13-Inch Silent Wood Wall Clock

13-Inch Silent Wood Wall Clock

$50.99

Regular price Sale price $50.99
Abstract Resin Face Sculpture

Abstract Resin Face Sculpture

$14.99

Regular price Sale price $14.99
Artificial Baby’s Breath Stems

Artificial Baby’s Breath Stems

$14.99

Regular price Sale price $14.99
Bohemian Root Wall Shelf

Bohemian Root Wall Shelf

$14.99

Regular price Sale price $14.99