Terms of service

Terms and Conditions of Sale

Welcome to Cilli Home & Decor. These Terms form a binding agreement between you and CILLI HOME & DECOR, the operator of cillihome.com, and apply to all visits and purchases. Our Return and Refund Policy, Shipping Policy and Privacy Policy are part of these Terms. Your use of the Site or completion of an order constitutes acceptance.

1. The Seller

Cilli Home & Decor is the trading name of CILLI HOME & DECOR, a limited liability company located at 2285 La Verne St, Oceano, CA 93445, United States, EIN 43-2290420. We sell home decor online through this Site. You can reach us at support@cillihome.com, +1 (805) 345-4216, WhatsApp +1 (805) 345-4216 or the contact form, Monday to Friday, 9:00 AM – 6:00 PM (Pacific Time (PT)).

2. Who May Use the Site

You must be at least 18 years old, or the age of majority in your state, to make a purchase. The Site is not directed to children under 13 and we do not knowingly collect personal information from them; if we learn that we have, we delete it. By ordering you represent that you are legally capable of entering into a binding contract and that the payment method you use is yours or you are authorized to use it.

3. Refund and Cancellation Policy

You may cancel an order free of charge before the order ships and return most items within 90 days of delivery for a refund or exchange. Items must be unused and in their original packaging; certain products are non-returnable for hygiene or legal reasons. Returns are free — we cover return shipping. Returns are sent to 2285 La Verne St, Oceano, CA 93445, United States. Approved refunds are issued 5–10 business days after we receive and inspect the item to the original payment method, and refunds for cancelled orders within 7 business days. Damaged, defective or incorrect items are replaced or refunded at our cost. The complete Return and Refund Policy is part of these Terms and is presented to you before checkout.

4. Prices, Taxes and Currency

All prices are shown in USD. The price of an item is the price displayed at the time you place your order. Sales tax is calculated at checkout based on the shipping address and shown at checkout. The total shown at checkout — items, shipping and taxes — is the total you pay; we do not add fees afterwards. When we advertise a discount, the reference price is a price we actually charged before the promotion. We correct pricing errors when we find them; if an error affects your order we contact you before shipping with the option to confirm at the correct price or cancel for a full refund.

5. How Orders Work

Your order is an offer to buy. After checkout you receive an order confirmation email; this acknowledges receipt of your order but does not accept it. A contract of sale is formed when we ship the goods and send the shipping confirmation. We may decline or cancel an order before shipment for reasons including unavailability, a pricing or description error, suspected fraud, or a shipping address we cannot serve; if we do, any payment is refunded in full within 7 business days. We may limit quantities per order or per customer.

6. How You Pay

Accepted payment methods: Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay. All transactions are handled by Shopify Payments (powered by Stripe) using industry-standard encryption; card details never touch our systems. Charges are made at the time of order and show on your card statement as CILLIHOME.COM. Orders may be held for verification when the billing and shipping details do not match or our provider detects unusual activity; we will contact you if we need anything. For any billing question, write to support@cillihome.com and we will look into it right away.

7. Delivery

Delivery is available to the United States. Processing takes 1–2 business days, then 8–15 business days with Economy Shipping (USD 11.95; free from USD 199) or 7–13 business days with Fast Shipping (USD 26.99). Tracking is provided for every shipment. Should a shipment be delayed beyond the promised date, we tell you in advance and you may cancel free of charge for a full refund, as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. Our Shipping Policy contains the complete terms and forms part of this agreement.

8. Use of the Site and Customer Reviews

Use the Site lawfully and in good faith: no fraudulent or unauthorized orders, no attempts to breach security, no automated scraping, no abuse of discounts. Reviews on our product pages come from customers who bought the product; we take reasonable steps to verify them and never commission fake reviews. Content you submit must be truthful and yours; you allow us to publish it and we may remove anything inappropriate.

9. Limitation of Liability

To the fullest extent permitted by law, Cilli Home & Decor and its owner are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits or data, arising from your use of the Site or any product, and our total liability for any claim related to an order is limited to the amount you paid for that order. This limitation does not apply to liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer protection statutes. Some jurisdictions do not allow the exclusion of certain damages, so parts of this section may not apply to you.

10. Warranties and Disclaimer

We provide the limited warranty set out in our Return and Refund Policy. Except for that warranty, and to the fullest extent the law allows, we make no other express warranties, and implied warranties of merchantability and fitness for a particular purpose are limited to the duration of the limited warranty. Some states do not allow such limitations, so they may not apply to you; this warranty gives you specific legal rights and you may have others that vary by state. Consistent with the Magnuson-Moss Warranty Act, nothing in these Terms disclaims implied warranties while a written warranty is in effect.

11. Products and Availability

Descriptions, specifications and photographs are provided in good faith and are as accurate as we can make them; small differences in color or finish can result from photography, lighting and display settings. Cilli Home & Decor sells generic, unbranded products; references to third-party brands, if any, describe compatibility and imply no endorsement. Listing an item does not guarantee stock. Where an item sells out after you order, you may wait, choose an alternative or receive a full refund.

12. Our Content

All content on the Site — text, product descriptions, photographs, graphics, logos and the Cilli Home & Decor name — is owned by or licensed to us and is protected by copyright and trademark law. You may view and print pages for personal, non-commercial use only. Reproducing, distributing or using our content for any other purpose without written permission is prohibited. If you believe content on the Site infringes your rights, email support@cillihome.com with the details and we will respond promptly.

13. Governing Law and Dispute Resolution

The law of California, including the California Unfair Competition Law, Bus. & Prof. Code § 17200 et seq., and Consumers Legal Remedies Act, Civ. Code § 1750 et seq., and U.S. federal law govern these Terms. We ask that you raise any problem with us first — write to support@cillihome.com and give us 30 days to put it right. If that fails, you and Cilli Home & Decor agree to resolve the dispute through binding arbitration on an individual basis before the American Arbitration Association (AAA) under its consumer arbitration rules (the Federal Arbitration Act applies), or in small claims court if the claim qualifies. Both parties waive the right to a jury trial and to participate in class or representative actions. You can reject this arbitration clause by notifying us in writing within 30 days after your first order; the rest of the Terms will still apply. You always retain the right to complain to your state attorney general or the FTC.

14. How to Reach Us

Questions about these Terms or an order: support@cillihome.com · +1 (805) 345-4216 · WhatsApp +1 (805) 345-4216 · contact form · Cilli Home & Decor, 2285 La Verne St, Oceano, CA 93445, United States. Support hours Monday to Friday, 9:00 AM – 6:00 PM (Pacific Time (PT)). Charges from us appear on your statement as CILLIHOME.COM.

15. Changes, Severability and Entire Agreement

These Terms can change; check the date at the bottom of this page, and remember that each order is governed by the Terms published when it was placed. Should a court hold any clause invalid, the other clauses remain binding. Not enforcing a right today does not mean we give it up. Together with our Return and Refund, Shipping and Privacy Policies, these Terms are the complete agreement between us, replacing any earlier terms. Rights under these Terms are personal to you and not transferable; we may transfer ours if the business is sold.

Last updated: November 3, 2026.