Privacy policy

Privacy Notice

Your privacy matters to us. This notice explains what personal information Cilli Home & Decor collects when you use cillihome.com, why we collect it, who we share it with, how long we keep it, and how you can exercise your rights. It applies to our website, our customer support channels and our marketing communications. Last updated November 3, 2026.

Categories of Personal Information

The personal information we handle falls into these groups: (1) contact and identity data such as your name, email, postal addresses and phone number; (2) transaction data — what you bought, when, and the payment method used, with card details handled entirely by Shopify Payments (powered by Stripe) and never stored by us in full; (3) correspondence, including support requests, return forms and product reviews; (4) technical data collected automatically — IP address, device and browser information, pages visited and how you interact with them, via cookies described in our Cookie Policy; and (5) your marketing choices.

Who Is Responsible for Your Data

Cilli Home & Decor is owned and operated by CILLI HOME & DECOR at 2285 La Verne St, Oceano, CA 93445, United States. We decide how and why your personal information is processed; Shopify Inc. provides the platform on which the Site runs and processes data under our instructions. For anything related to your data, write to support@cillihome.com.

Third Parties

Your data is shared with service providers that help us deliver what you bought, each bound to use it only for that purpose: Shopify, which hosts our store; Shopify Payments (powered by Stripe) and the payment networks, for payment and fraud screening; carriers and warehouses in the United States, China and the European Union — including USPS, UPS and JS Express — which receive delivery details; the email, messaging and help-desk tools we use to support you; and analytics and advertising platforms that set cookies on the Site (see the Cookie Policy for controls). We also disclose data when the law requires it or to protect our rights. We never sell personal information and do not share it for cross-context behavioral advertising except through the cookie-based advertising you can opt out of.

How Long We Keep Your Information

We keep order and transaction records for 7 years after the purchase to meet tax, accounting and warranty obligations; customer service correspondence for 3 years after the last contact; marketing preferences for as long as you remain subscribed and for a reasonable period after you unsubscribe so we can honor your choice; and analytics data in aggregated form. Information is deleted or anonymized when no longer needed for these purposes, unless a longer period is required by law or to resolve a dispute.

Why We Use Your Data

We use personal information to: process and deliver your orders and send order, shipping and delivery updates; provide customer support and handle returns, refunds and warranty claims; prevent fraud and protect the security of the Site and our payment provider; comply with legal obligations, including tax and consumer protection laws; improve the Site, our products and your shopping experience through analytics; and, with your consent or where permitted, send you marketing communications about our products and offers. We do not use your information for automated decisions that have legal or similarly significant effects on you.

Newsletter and Promotional Emails

If you subscribe to our newsletter or make a purchase, we may send you promotional emails about products, offers and news from Cilli Home & Decor. Every marketing email identifies us as the sender, includes our postal address (2285 La Verne St, Oceano, CA 93445, United States) and contains an unsubscribe link; opt-out requests are honored within 10 business days, as required by the CAN-SPAM Act, and you will continue to receive transactional emails about your orders. You can also unsubscribe by writing to support@cillihome.com.

Your Choices and Rights

We extend the following rights to every customer in the United States, whether or not your state's privacy law applies to a business of our size: to know what data we have about you and receive a copy; to correct it; to have it deleted, except what we must keep for orders, taxes or disputes; and to opt out of marketing, targeted advertising (controls on the Cookie preferences page) and any sale or sharing of personal information (we sell none). Requests go to support@cillihome.com; we confirm your identity through your order email and answer within 45 days, and you can appeal a refusal by replying. Exercising your rights never affects the price or service you receive. California residents: the California Consumer Privacy Act (CCPA), as amended by the CPRA, Civ. Code § 1798.100 et seq. may grant additional rights, enforceable through the state Attorney General. We do not respond to Do Not Track browser signals; we do treat a Global Privacy Control signal as an opt-out of targeted advertising cookies.

How We Protect Your Information

We protect personal information with technical and organizational measures appropriate to the risk: the Site is served over HTTPS/TLS, payments are processed by PCI-DSS certified providers, access to customer data is limited to people who need it, and our platform providers maintain independent security certifications. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security; if a breach affecting your data occurs we will notify you and the relevant authorities as required by law.

Children's Privacy

We do not sell to or knowingly collect data from children under 13 (COPPA). Should we learn that we hold information from a child under 13 without verified parental consent, we delete it. Parents or guardians who have concerns can reach us at support@cillihome.com.

Changes to This Policy

This policy is reviewed regularly. When we change it, the new version is posted here with a new effective date; significant changes are also communicated by a notice on the Site or by email. We encourage you to check this page from time to time.

Questions or Requests

Privacy requests and questions: support@cillihome.com (subject "Privacy") · WhatsApp +1 (805) 345-4216 · +1 (805) 345-4216 · contact form · post: CILLI HOME & DECOR, 2285 La Verne St, Oceano, CA 93445, United States.

This Privacy Policy is effective as of November 3, 2026.