Contact information
Contact Information
We are here to help before, during and after your purchase. Below are all the ways to reach Cilli Home & Decor, our business details, and what to expect when you contact us.
Who You Are Dealing With
Cilli Home & Decor (cillihome.com) is operated by CILLI HOME & DECOR, a limited liability company engaged in online retail of home decor. EIN: 43-2290420. Business address: 2285 La Verne St, Oceano, CA 93445, United States. Payments are billed as CILLIHOME.COM on your statement.
How to Reach Us
- Email: support@cillihome.com — best for order questions, returns and anything that needs a written record.
- Phone: +1 (805) 345-4216 — during support hours.
- WhatsApp: +1 (805) 345-4216 — text us for quick questions.
- Contact form: https://cillihome.com/pages/contact — available from the footer of every page.
- Return form: https://cillihome.com/pages/return-form — to start a return, exchange or cancellation.
- Mail: Cilli Home & Decor, 2285 La Verne St, Oceano, CA 93445, United States
Please include your order number in every message so we can help faster.
Support Hours and Response Times
We answer Monday to Friday, 9:00 AM – 6:00 PM (Pacific Time (PT)). Expect a reply within 2 business days — often sooner, and WhatsApp is the fastest way to reach a person during those hours. Automated order confirmations, shipping updates and tracking links go out around the clock.
Formal Complaints
We take complaints seriously. Write to support@cillihome.com (subject "Complaint") or use the contact form; you will get an acknowledgement within 2 business days and a substantive answer within 10. Should we fail to resolve the matter, you keep the right to raise it with the California Attorney General's consumer protection office, the FTC, or your state's consumer agency.
Accessibility Assistance
Cilli Home & Decor is working to make its website usable by people of all abilities. If you encounter a barrier, tell us at support@cillihome.com; we will assist you directly and look at how to fix the issue.
Contact details current as of October 27, 2026.